Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your email address and authentication credentials (if using email sign-in) or information from your Google or Apple account (if using social sign-in).
• Learning Data: We collect information about your puzzle activity, including words learned, puzzles completed, completion times, and streak data.
• Preferences: Your language selections, notification preferences, and app settings.
• Communications: If you contact us for support, we collect the information you provide in your messages.

Automatically Collected Information

When you use Crosswort, we automatically collect:

• Device Information: Device type, operating system version, and unique device identifiers.
• Usage Data: Information about how you interact with the app, including features used and time spent.
• Analytics Data: Aggregated, anonymized data about app performance and user behavior to improve our services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Crosswort
• Personalize your learning experience through spaced repetition algorithms
• Sync your progress across devices
• Process subscriptions and payments (handled by Apple/Google)
• Send you notifications about your learning streak and new puzzles (if enabled)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

Data Storage and Security

Your learning data is stored securely on our servers to enable cross-device syncing. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: If required by law or to protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services

Crosswort uses the following third-party services:

• Authentication: Google Sign-In and Apple Sign-In for account creation
• Payments: Apple App Store and Google Play Store for subscription processing
• Analytics: To understand app usage and improve our services

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Export: Export your vocabulary and progress data
• Opt-out: Disable notifications and analytics in app settings

To exercise these rights, contact us at [email protected].

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 7 days, except as required for legal obligations.

Children's Privacy

Crosswort is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

If you are accessing Crosswort from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of Crosswort after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].